Customer Support

A Commitment towards our clients

The N’ware dedicated support team provides both technical and software support to better serve clients.

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The N’ware Customer Support benefits are
  • Assist and provide advice on applications
  • Resolve problems with the applications in a timely matter
  • Provide alternatives to maintain the stability of the system until the problems are resolved.
  • Provide software updates that correct the software
  • Maintain compatibility with new versions
  • Access to the customer portal containing a librairy of trainings documents, , tips and trick, etc.
  • Complete access to the “Client Care” Program

How does it work?

Step
1
Call our dedicated team or create your own ticket on our customer portal
Step
2
Each request is prioritized and an estimated delivery date is submitted
Step
3
Get up to the minute updates of the progress via email
Step
4
Give us your feedback on the quality of the services rendered