{"id":37222,"date":"2026-01-12T16:48:52","date_gmt":"2026-01-12T21:48:52","guid":{"rendered":"https:\/\/www.nwaretech.com\/?post_type=job_listing&p=37222"},"modified":"2026-04-28T10:04:27","modified_gmt":"2026-04-28T14:04:27","slug":"technicien-informatique-copy-2","status":"publish","type":"job_listing","link":"https:\/\/www.nwaretech.com\/fr\/poste\/technicien-informatique-copy-2\/","title":{"rendered":"Analyste support applicatif \u2013 SAP Business One"},"content":{"rendered":"
[vc_row][vc_column][mk_padding_divider size=”32″][mk_fancy_title margin_bottom=”10″ font_family=”none”]\n

Analyste support applicatif \u2013 SAP Business One<\/h1>\n[\/mk_fancy_title][vc_separator][vc_column_text css=”.vc_custom_1777384718192{margin-bottom: 0px !important;}”]\n

\u2714\ufe0f PERMANENT \u2013 40H \u2013 TEMPS PLEIN<\/h4>\n

\u2714\ufe0f 1 \u00c0 3 ANS D’EXP\u00c9RIENCE<\/h4>\n

\u2714\ufe0fREMOTE OU HYBRIDE BUREAU DE SAINT-GEORGES, ST-HUBERT OU QU\u00c9BEC<\/h4>\n

\u2714\ufe0f BILINGUE (FRAN\u00c7AIS ET ANGLAIS)<\/h4>\n[\/vc_column_text][mk_padding_divider size=”32″][vc_separator][vc_column_text css=”.vc_custom_1777384737115{margin-bottom: 0px !important;}”]L\u2019Analyste support applicatif SAP Business One est responsable de fournir un support fonctionnel de niveau 1 \u00e0 2 aux utilisateurs apr\u00e8s l\u2019implantation du syst\u00e8me. Il agit comme point de contact principal pour les clients, les accompagne dans l\u2019utilisation optimale de la solution ERP et assure la r\u00e9solution efficace des incidents, tout en offrant une exp\u00e9rience client professionnelle et proactive.[\/vc_column_text][mk_padding_divider size=”15″][vc_column_text css=”.vc_custom_1777385093396{margin-bottom: 0px !important;}”]\n

Responsabilit\u00e9s principales<\/strong><\/span><\/h1>\n
    \n
  • R\u00e9pondre aux demandes de support via les outils internes (tickets, courriels, t\u00e9l\u00e9phone).<\/li>\n
  • Analyser, diagnostiquer et r\u00e9soudre les probl\u00e9matiques fonctionnelles li\u00e9es \u00e0 SAP Business One et aux add-ons.<\/li>\n
  • Reproduire les situations probl\u00e9matiques afin d\u2019en identifier la cause.<\/li>\n
  • Appliquer les correctifs ou solutions selon les proc\u00e9dures \u00e9tablies.<\/li>\n
  • Escalader les incidents complexes aux \u00e9quipes techniques ou de d\u00e9veloppement.<\/li>\n
  • Assister et conseiller les utilisateurs dans l\u2019utilisation quotidienne du syst\u00e8me.<\/li>\n
  • Former les utilisateurs sur les fonctionnalit\u00e9s, bonnes pratiques et processus.<\/li>\n
  • Maintenir une communication claire et proactive avec les clients.<\/li>\n
  • Assurer un haut niveau de satisfaction client en adoptant une approche professionnelle et empathique.<\/li>\n
  • Documenter les incidents, solutions et proc\u00e9dures dans le syst\u00e8me de gestion des tickets.<\/li>\n
  • Assurer le suivi des demandes et respecter les priorit\u00e9s \u00e9tablies (SLA).<\/li>\n
  • Mettre \u00e0 jour les statuts des tickets en temps r\u00e9el.<\/li>\n
  • Contribuer \u00e0 la base de connaissances (journal de probl\u00e8mes et solutions).<\/li>\n
  • Participer \u00e0 l\u2019am\u00e9lioration continue des processus de support.<\/li>\n
  • Effectuer des configurations l\u00e9g\u00e8res ou ajustements fonctionnels.<\/li>\n
  • Participer aux tests lors des mises \u00e0 jour, correctifs et nouvelles versions.<\/li>\n
  • Collaborer avec les \u00e9quipes internes (projets, d\u00e9veloppement, service client).<\/li>\n<\/ul>\n

    <\/h3>\n

    Comp\u00e9tences techniques<\/strong><\/span><\/h1>\n
      \n
    • Bonne compr\u00e9hension fonctionnelle de SAP Business One<\/strong> (finance, ventes, achats, inventaire, etc.).<\/li>\n
    • Connaissance des bases de donn\u00e9es (MS SQL<\/strong>) et requ\u00eates de base.<\/li>\n
    • Capacit\u00e9 \u00e0 analyser et r\u00e9soudre des probl\u00e9matiques applicatives.<\/li>\n
    • Compr\u00e9hension des environnements ERP et de leurs int\u00e9grations.<\/li>\n<\/ul>\n

      Comp\u00e9tences comportementales<\/strong><\/span><\/h3>\n
        \n
      • Esprit d\u2019analyse<\/strong> : capacit\u00e9 \u00e0 diagnostiquer rapidement et efficacement.<\/li>\n
      • Orientation client<\/strong> : approche professionnelle, empathique et proactive.<\/li>\n
      • Communication<\/strong> : capacit\u00e9 \u00e0 vulgariser des concepts techniques.<\/li>\n
      • Travail d\u2019\u00e9quipe<\/strong> : collaboration avec \u00e9quipes multidisciplinaires.<\/li>\n
      • Gestion des priorit\u00e9s<\/strong> : respect des d\u00e9lais et SLA.<\/li>\n
      • Autonomie et initiative<\/strong> : capacit\u00e9 \u00e0 prendre en charge les dossiers.<\/li>\n
      • Rigueur et organisation<\/strong> : suivi structur\u00e9 des tickets et documentation.<\/li>\n<\/ul>\n

        Atouts<\/strong><\/span><\/h3>\n
          \n
        • Exp\u00e9rience avec add-ons SAP B1.<\/li>\n
        • Connaissance des processus d\u2019affaires (finance, logistique, distribution).<\/li>\n
        • Exp\u00e9rience en environnement de support technique ou centre de services.<\/li>\n<\/ul>\n
          \n

          Exigences du poste<\/strong><\/span><\/h1>\n
            \n
          • Formation<\/strong> : DEC ou BAC en informatique, syst\u00e8mes d\u2019information ou domaine connexe<\/li>\n
          • Exp\u00e9rience<\/strong> :\n
              \n
            • 1 \u00e0 3 ans en support applicatif ou service \u00e0 la client\u00e8le<\/li>\n
            • 1 \u00e0 3 ans avec un ERP (id\u00e9alement SAP Business One)<\/li>\n<\/ul>\n<\/li>\n
            • Connaissances techniques<\/strong> :\n
                \n
              • SAP Business One<\/li>\n
              • MS SQL (requis)<\/li>\n<\/ul>\n<\/li>\n
              • Langues<\/strong> : Bilingue (fran\u00e7ais et anglais, parl\u00e9 et \u00e9crit)<\/li>\n<\/ul>\n[\/vc_column_text][\/vc_column][\/vc_row]\n<\/div>","protected":false},"author":23,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"Saint-Georges","_application":"recruiting@nwaretech.com","_company_name":"","_company_website":"","_company_tagline":"","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job-types":[303],"class_list":{"0":"post-37222","1":"job_listing","2":"type-job_listing","3":"status-publish","4":"hentry","6":"job-type-temps-plein"},"yoast_head":"\nAnalyste support applicatif \u2013 SAP Business One - N\u2019ware Technologies<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.nwaretech.com\/fr\/poste\/technicien-informatique-copy-2\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Analyste support applicatif \u2013 SAP Business One - 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