{"id":5723,"date":"2018-08-16T15:30:32","date_gmt":"2018-08-16T20:30:32","guid":{"rendered":"http:\/\/nwaretech.webloft.info\/customer-support\/"},"modified":"2024-12-16T14:26:20","modified_gmt":"2024-12-16T19:26:20","slug":"support-client","status":"publish","type":"page","link":"https:\/\/www.nwaretech.com\/fr\/services\/support-client\/","title":{"rendered":"Support client"},"content":{"rendered":"<div class=\"wpb-content-wrapper\">[vc_row fullwidth=&#8221;true&#8221; css=&#8221;.vc_custom_1532701016934{margin-top: -155px !important;}&#8221;][vc_column][mk_page_title_box section_height=&#8221;500&#8243; bg_image=&#8221;https:\/\/www.nwaretech.com\/wp-content\/uploads\/2018\/08\/nware_technologies_customer_support.jpg&#8221; bg_position=&#8221;center top&#8221; bg_stretch=&#8221;true&#8221; bg_effects=&#8221;parallax&#8221; underline=&#8221;false&#8221;][mk_divider style=&#8221;thin_solid&#8221; thickness=&#8221;3&#8243; margin_top=&#8221;0&#8243; margin_bottom=&#8221;0&#8243;][\/vc_column][\/vc_row][vc_row][vc_column][mk_padding_divider][\/vc_column][\/vc_row][vc_row][vc_column][mk_fancy_title font_family=&#8221;none&#8221;]\n<h1>SOUTIEN &amp; CONSULTATION SAP BUSINESS ONE<\/h1>\n[\/mk_fancy_title][vc_column_text css=&#8221;.vc_custom_1734109383223{margin-bottom: 0px !important;}&#8221;]\n<h2><strong>Un engagement envers nos clients <\/strong><\/h2>\n<p>Apr\u00e8s plus de <a href=\"https:\/\/www.nwaretech.com\/fr\/partenaire-sap-business-one\/\">25\u00a0ann\u00e9es en affaires<\/a>, N\u2019ware a acquis de pr\u00e9cieuses connaissances sur la n\u00e9cessit\u00e9 d\u2019un programme de soutien et de maintenance efficace afin de prot\u00e9ger et d\u2019optimiser votre investissement informatique. Avec nos programmes de soutien (\u00ab\u00a0support\u00a0\u00bb) SAP, vous aurez non seulement acc\u00e8s \u00e0 la technologie la plus r\u00e9cente (mises \u00e0 niveau, mise \u00e0 jour, etc.), mais aussi \u00e0 de nombreuses ressources pour accro\u00eetre votre performance ERP et la rentabilit\u00e9 de votre entreprise.[\/vc_column_text][mk_padding_divider][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css=&#8221;.vc_custom_1617115610151{margin-bottom: 0px !important;}&#8221;]Opter pour l\u2019un des programmes de soutien SAP N\u2019ware vous offre les avantages suivants :[\/vc_column_text][mk_custom_list icon_color=&#8221;#081828&#8243;]\n<ul>\n<li>contribution directe \u00e0 assurer que les \u00e9diteurs poursuivent les innovations en lien avec votre logiciel et vos plateformes;<\/li>\n<li>acc\u00e8s aux am\u00e9liorations et innovations offertes via les versions les plus r\u00e9centes;<\/li>\n<li>protection de votre investissement continu dans vos syst\u00e8mes de gestion d\u2019entreprise;<\/li>\n<li>recours et mise \u00e0 profit d\u2019un programme prim\u00e9 de soutien \u00e0 la client\u00e8le;<\/li>\n<li>acc\u00e8s au soutien technique lors de d\u00e9faillances du logiciel et des anomalies du syst\u00e8me.<\/li>\n<\/ul>\n[\/mk_custom_list][mk_padding_divider][\/vc_column][\/vc_row][vc_row][vc_column][mk_fancy_title font_family=&#8221;none&#8221;]\n<h2><strong>Une \u00e9quipe de soutien SAP sp\u00e9cialis\u00e9e<\/strong><\/h2>\n[\/mk_fancy_title][vc_column_text css=&#8221;.vc_custom_1617115797573{margin-bottom: 0px !important;}&#8221;]Notre \u00e9quipe sp\u00e9cialis\u00e9e de consultants, programmeurs et techniciens sup\u00e9rieurs certifi\u00e9s, de m\u00eame que nos sp\u00e9cialistes du soutien, est toujours pr\u00eate \u00e0 vous aider!<\/p>\n<p>Tous les programmes incluent un acc\u00e8s direct \u00e0 notre soutien N\u2019ware. Nos ressources sp\u00e9cialis\u00e9es offrent un soutien technique et logiciel durant les heures ouvrables normales, du lundi au vendredi.[\/vc_column_text][vc_message css=&#8221;.vc_custom_1617115863308{background-color: #ecae22 !important;}&#8221;]Une option de soutien 24 heures sur 24, 7 jours sur 7 est \u00e9galement disponible \u00e0 un co\u00fbt additionnel pour offrir une tranquillit\u00e9 d\u2019esprit \u00e0 nos clients dont les activit\u00e9s exigent un soutien ininterrompu.[\/vc_message][vc_column_text css=&#8221;.vc_custom_1617115901473{margin-bottom: 0px !important;}&#8221;]Notre objectif ultime est d\u2019assurer la r\u00e9solution des incidents signal\u00e9s par nos clients ou leurs repr\u00e9sentants, que ce soit directement ou via notre r\u00e9seau de partenaires de solutions. Voici la proc\u00e9dure pour y arriver :[\/vc_column_text][mk_custom_list icon_color=&#8221;#223356&#8243;]\n<ul>\n<li>Aider le client et analyser en d\u00e9tail toute l\u2019information en lien avec l\u2019incident.<\/li>\n<li>S\u2019il y a lieu, acc\u00e9der au syst\u00e8me du client pour l\u2019analyser et reproduire l\u2019incident signal\u00e9.<\/li>\n<li>Sugg\u00e9rer au client une solution ou un correctif, et l\u2019aider \u00e0 l\u2019implanter.<\/li>\n<li>D\u00e9terminer le calendrier de correction et les livraisons pr\u00e9vues.<\/li>\n<li>Impliquer nos \u00e9quipes de conseillers ou de soutien \u00e0 la client\u00e8le.<\/li>\n<\/ul>\n[\/mk_custom_list][\/vc_column][\/vc_row][vc_row][vc_column][mk_padding_divider][\/vc_column][\/vc_row][vc_row][vc_column][mk_fancy_title font_family=&#8221;none&#8221;]\n<h2>Besoin de contacter notre \u00e9quipe de soutien?<\/h2>\n[\/mk_fancy_title][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/3&#8243;][mk_icon_box icon=&#8221;mk-icon-envelope-o&#8221; title=&#8221;Courriel&#8221; text_size=&#8221;34&#8243; icon_color=&#8221;#223356&#8243; icon_circle_color=&#8221;#223356&#8243;]<a href=\"mailto:support@nwaretech.com\">support@nwaretech.com<\/a><\/p>\n<p>Envoyez un courriel expliquant de fa\u00e7on d\u00e9taill\u00e9e la nature de la demande ou de la question afin d\u2019ouvrir facilement un ticket de service.[\/mk_icon_box][\/vc_column][vc_column width=&#8221;1\/3&#8243;][mk_icon_box icon=&#8221;mk-moon-phone-5&#8243; title=&#8221;T\u00e9l\u00e9phone&#8221; text_size=&#8221;34&#8243; icon_color=&#8221;#223356&#8243; icon_circle_color=&#8221;#223356&#8243;]1 800 270-9420, poste 150<\/p>\n<p>Appelez notre ligne t\u00e9l\u00e9phonique sans frais. Si tous les repr\u00e9sentants sont en ligne, vous pouvez laisser un message sur la bo\u00eete vocale d\u00e9di\u00e9e et un ticket sera automatiquement cr\u00e9\u00e9.[\/mk_icon_box][\/vc_column][vc_column width=&#8221;1\/3&#8243;][mk_icon_box icon=&#8221;mk-li-web&#8221; title=&#8221;Portail Web&#8221; text_size=&#8221;34&#8243; icon_color=&#8221;#223356&#8243; icon_circle_color=&#8221;#223356&#8243;]<a href=\"https:\/\/stg.nwaretech.com\/time\/\" target=\"_blank\" rel=\"noopener\">https:\/\/stg.nwaretech.com\/time\/<\/a><\/p>\n<p>Contactez simplement votre repr\u00e9sentant du Service \u00e0 la client\u00e8le pour obtenir vos identifiants de connexion.[\/mk_icon_box][\/vc_column][\/vc_row][vc_row fullwidth=&#8221;true&#8221; fullwidth_content=&#8221;false&#8221; css=&#8221;.vc_custom_1617116706062{margin-bottom: -50px !important;padding-top: 45px !important;padding-bottom: 25px !important;background-color: #edaf23 !important;}&#8221;][vc_column width=&#8221;2\/3&#8243; css=&#8221;.vc_custom_1532698532225{margin-top: 15px !important;}&#8221;][vc_column_text css=&#8221;.vc_custom_1617116718964{margin-bottom: 0px !important;}&#8221;]\n<h3 style=\"text-align: center;\">Contactez-nous pour d\u00e9terminer un plan de soutien correspondant \u00e0 vos besoins.<\/h3>\n[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][mk_button dimension=&#8221;flat&#8221; corner_style=&#8221;rounded&#8221; size=&#8221;x-large&#8221; url=&#8221;https:\/\/www.nwaretech.com\/fr\/contact-us\/&#8221; margin_right=&#8221;20&#8243; bg_color=&#8221;#081828&#8243; btn_hover_bg=&#8221;#ffffff&#8221; btn_hover_txt_color=&#8221;#081828&#8243;]CONTACTEZ-NOUS[\/mk_button][\/vc_column][\/vc_row]\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row fullwidth=&#8221;true&#8221; css=&#8221;.vc_custom_1532701016934{margin-top: -155px !important;}&#8221;][vc_column][mk_page_title_box section_height=&#8221;500&#8243; bg_image=&#8221;https:\/\/www.nwaretech.com\/wp-content\/uploads\/2018\/08\/nware_technologies_customer_support.jpg&#8221; bg_position=&#8221;center top&#8221; bg_stretch=&#8221;true&#8221; bg_effects=&#8221;parallax&#8221; underline=&#8221;false&#8221;][mk_divider style=&#8221;thin_solid&#8221; thickness=&#8221;3&#8243; margin_top=&#8221;0&#8243; margin_bottom=&#8221;0&#8243;][\/vc_column][\/vc_row][vc_row][vc_column][mk_padding_divider][\/vc_column][\/vc_row][vc_row][vc_column][mk_fancy_title font_family=&#8221;none&#8221;] SOUTIEN &amp; CONSULTATION SAP BUSINESS ONE [\/mk_fancy_title][vc_column_text css=&#8221;.vc_custom_1734109383223{margin-bottom: 0px !important;}&#8221;] Un engagement envers nos clients Apr\u00e8s plus de 25\u00a0ann\u00e9es en affaires, N\u2019ware a acquis de pr\u00e9cieuses connaissances sur la n\u00e9cessit\u00e9 d\u2019un programme de soutien et de maintenance efficace [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":5752,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-5723","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Assistance \u00e0 la client\u00e8le | N&#039;ware Technologies<\/title>\n<meta name=\"description\" content=\"N&#039;ware Technologies est d\u00e9di\u00e9 \u00e0 fournir le meilleur support technique aux clients. 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