{"id":10952,"date":"2023-11-02T13:58:53","date_gmt":"2023-11-02T18:58:53","guid":{"rendered":"https:\/\/www.nwaretech.com\/uk\/?post_type=job_listing&p=10952"},"modified":"2023-11-02T15:08:03","modified_gmt":"2023-11-02T20:08:03","slug":"customer-support-technician","status":"publish","type":"job_listing","link":"https:\/\/www.nwaretech.com\/uk\/job\/customer-support-technician\/","title":{"rendered":"Customer Support Technician"},"content":{"rendered":"
[vc_row][vc_column][mk_padding_divider size=”32″][mk_fancy_title font_family=”none”]\n

Customer Support Technician<\/h1>\n[\/mk_fancy_title][vc_separator][vc_column_text css=”.vc_custom_1698951364174{margin-bottom: 0px !important;}”]\n

\u2714\ufe0f PERMANENT – 40H – FULL TIME<\/h4>\n

\u2714\ufe0f 5 YEARS OF EXPERIENCE & MORE<\/h4>\n

\u2714\ufe0f HEADQUARTER IN DUBLIN, IRELAND<\/h4>\n

\u2714\ufe0f REMOTELY OR HYBRID<\/h4>\n

\u2714\ufe0f BILINGUAL (ENGLISH & FRENCH)<\/h4>\n[\/vc_column_text][vc_separator][mk_padding_divider][vc_column_text css=”.vc_custom_1698951414622{margin-bottom: 0px !important;}”]The Customer Support Technician is responsible for supporting our customers according to two areas of expertise:<\/p>\n

Application aspect<\/strong>: He\/She provides first-line customer service when our customers encounter problems with the software or its applications.<\/p>\n

Technical aspect<\/strong>: He\/She is in charge of technical support during the implementation, installation and configuration of the software for our customers.[\/vc_column_text][mk_padding_divider size=”15″][vc_column_text css=”.vc_custom_1698951432420{margin-bottom: 0px !important;}”]\n

RESPONSIBILITIES AND TASKS<\/strong><\/h4>\n

FRONT LINE<\/p>\n

    \n
  • Answers service calls and customer inquiries<\/li>\n
  • Organize and prioritize in tickets<\/li>\n<\/ul>\n

    CORRECTION OF SITUATION<\/p>\n

      \n
    • Communicate with customer to gather needed information to understand the issue<\/li>\n
    • Consults user guides, technical manuals and other documents to locate and Implement solutions<\/li>\n
    • Reproduces the problematic situation in order to better understand it<\/li>\n
    • Use is technical knowledge and documentation to diagnose the issue and find a solution<\/li>\n
    • Installs the solution at the customer’s premises from the office or through an internal programmer<\/li>\n
    • Provides advice and training to users \/ customers in response to difficulties encountered<\/li>\n<\/ul>\n

      FOLLOW-UP AND DOCUMENTATION<\/p>\n

        \n
      • Organizes and maintains a log of problems and solutions for use by other stakeholders<\/li>\n
      • Updates the client’s connection and password file<\/li>\n
      • Participate in writing new specifications for applications<\/li>\n
      • Collaborates in solving various problems with members of customer service and other departments<\/li>\n<\/ul>\n

        IMPLEMENTATION<\/p>\n

          \n
        • Develops, in collaboration with the various stakeholders, technical solutions to the problems submitted<\/li>\n
        • Is responsible for the technical aspect for customer support<\/li>\n<\/ul>\n

          MISCELLANEOUS<\/p>\n

            \n
          • Provides and installs new versions and client updates<\/li>\n
          • Does all other required tasks by his supervisor as part of his functions<\/li>\n<\/ul>\n

            SKILLS<\/strong><\/h4>\n
              \n
            • Teamwork: give his opinion, ask for help from others, and support general opinions<\/li>\n
            • Analytical: identify every element of a situation, compare data, detect problems, and identify the causes<\/li>\n
            • Innovative: contemplate about the efficiency of the present operation methods, bring new elements, and try out new things<\/li>\n
            • Methodology: demonstrates method, can manage several projects simultaneously<\/li>\n
            • Motivation: start over many times and try to pursue despite difficulties<\/li>\n
            • Initiative: take initiatives and be creative<\/li>\n
            • Timeliness: feel that meeting deadlines is of great importance<\/li>\n
            • Confidentiality: ability to exercise discretion<\/li>\n
            • Excellence in customer service: is able to put the customer at the heart of his actions<\/li>\n
            • Resourcefulness and autonomy: finds the information he needs to do his job, is able to organize his daily schedule<\/li>\n<\/ul>\n

              JOB REQUIREMENTS<\/strong><\/h4>\n
                \n
              • Professional or college degree in computer science<\/li>\n
              • 5 years of experience and more<\/li>\n
              • Particular knowledge<\/b>: Linux server is a must, SAP Hana, Microsoft Windows server, IIS, SSL certificate, printers, Databases such as MS SQL Server, networking basics<\/li>\n
              • Linguistic knowledge<\/strong>: Bilingual (English-French)<\/li>\n
              • Other requirements<\/strong> : Is recognized for his ability to work in collaboration with multidisciplinary teams internally and externally as well as for his customer engagement. Knowledge of SAP Business One software (asset)<\/li>\n<\/ul>\n[\/vc_column_text][\/vc_column][\/vc_row]\n<\/div>","protected":false},"author":3,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"Dublin, Ireland","_application":"recruiting@nwaretech.com","_company_name":"","_company_website":"","_company_tagline":"","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job-types":[146],"class_list":{"0":"post-10952","1":"job_listing","2":"type-job_listing","3":"status-publish","4":"hentry","6":"job-type-full-time"},"yoast_head":"\nCustomer Support Technician - N\u2019ware Technologies<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.nwaretech.com\/uk\/job\/customer-support-technician\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Customer Support Technician - N\u2019ware Technologies\" \/>\n<meta property=\"og:description\" content=\"[vc_row][vc_column][mk_padding_divider size=”32″][mk_fancy_title font_family=”none”] Customer Support Technician [\/mk_fancy_title][vc_separator][vc_column_text css=”.vc_custom_1698951364174{margin-bottom: 0px !important;}”] \u2714\ufe0f PERMANENT – 40H – FULL TIME \u2714\ufe0f 5 YEARS OF EXPERIENCE & MORE \u2714\ufe0f HEADQUARTER IN DUBLIN, IRELAND \u2714\ufe0f REMOTELY OR HYBRID \u2714\ufe0f BILINGUAL (ENGLISH & FRENCH) [\/vc_column_text][vc_separator][mk_padding_divider][vc_column_text css=”.vc_custom_1698951414622{margin-bottom: 0px !important;}”]The Customer Support Technician is responsible for supporting our customers according to two areas […]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.nwaretech.com\/uk\/job\/customer-support-technician\/\" \/>\n<meta property=\"og:site_name\" content=\"N\u2019ware Technologies\" \/>\n<meta property=\"article:modified_time\" content=\"2023-11-02T20:08:03+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.nwaretech.com\/uk\/wp-content\/uploads\/sites\/2\/2023\/11\/customersupport10312023-01.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1920\" \/>\n\t<meta property=\"og:image:height\" content=\"1281\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.nwaretech.com\\\/uk\\\/job\\\/customer-support-technician\\\/\",\"url\":\"https:\\\/\\\/www.nwaretech.com\\\/uk\\\/job\\\/customer-support-technician\\\/\",\"name\":\"Customer Support Technician - 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