{"id":5497,"date":"2018-08-16T15:30:32","date_gmt":"2018-08-16T20:30:32","guid":{"rendered":"http:\/\/nwaretech.webloft.info\/?page_id=5497"},"modified":"2025-03-31T09:14:06","modified_gmt":"2025-03-31T14:14:06","slug":"customer-support","status":"publish","type":"page","link":"https:\/\/www.nwaretech.com\/uk\/services\/customer-support\/","title":{"rendered":"Customer Support"},"content":{"rendered":"<div class=\"wpb-content-wrapper\">[vc_row fullwidth=&#8221;true&#8221; css=&#8221;.vc_custom_1532701016934{margin-top: -155px !important;}&#8221;][vc_column][mk_page_title_box section_height=&#8221;500&#8243; bg_image=&#8221;https:\/\/www.nwaretech.com\/wp-content\/uploads\/2018\/08\/nware_technologies_customer_support.jpg&#8221; bg_position=&#8221;center top&#8221; bg_stretch=&#8221;true&#8221; bg_effects=&#8221;parallax&#8221; underline=&#8221;false&#8221;][mk_divider style=&#8221;thin_solid&#8221; thickness=&#8221;3&#8243; margin_top=&#8221;0&#8243; margin_bottom=&#8221;0&#8243;][\/vc_column][\/vc_row][vc_row][vc_column][mk_padding_divider][\/vc_column][\/vc_row][vc_row][vc_column][mk_fancy_title font_family=&#8221;none&#8221;]\n<h1>SAP BUSINESS ONE SUPPORT PROGRAM<\/h1>\n[\/mk_fancy_title][vc_column_text css=&#8221;.vc_custom_1617110424530{margin-bottom: 0px !important;}&#8221;]After more than 25 years in business, N\u2019ware has collected valuable information and feedback on the necessities of a solid Support Program to protect and maximize your IT investment. Our Support Programs will not only assure that you always have access to the most up-to-date technology (update, upgrades, etc.) but also have access to numerous resources to increase ERP performance and business profitability.[\/vc_column_text][mk_padding_divider][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css=&#8221;.vc_custom_1617110481957{margin-bottom: 0px !important;}&#8221;]By choosing our SAP support and maintenance programs you contribute directly in:[\/vc_column_text][mk_custom_list]\n<ul>\n<li>Protecting your continued investment in your business management systems<\/li>\n<li>Ensuring that the publishers keep innovating for your software &amp; platform<\/li>\n<li>Having access to improvements and innovations offered in the most recent versions<\/li>\n<li>Getting technical support for software defects and system anomalies<\/li>\n<li>Taking advantage and leveraging our award winning Client Care program<\/li>\n<\/ul>\n[\/mk_custom_list][mk_padding_divider][\/vc_column][\/vc_row][vc_row][vc_column][mk_fancy_title font_family=&#8221;none&#8221;]\n<h2><strong>A Dedicated Support Team<\/strong><\/h2>\n[\/mk_fancy_title][vc_column_text css=&#8221;.vc_custom_1617112237946{margin-bottom: 0px !important;}&#8221;]Our dedicated team of certified consultants, programmers, senior technicians, and support specialists is always ready to help!<\/p>\n<p>We offer multiple SAP Business One support or maintenance programs, all including a direct access to our dedicated N&#8217;ware Support Team. Our specialized resources provide technical and software support during business hours, Monday through Friday.[\/vc_column_text][vc_message css=&#8221;.vc_custom_1617113088958{background-color: #ecae22 !important;}&#8221;]An option for 24 hours \/ 7 days per week is also available at an additional cost, so our clients can have peace of mind when their operations require uninterrupted support.[\/vc_message][vc_column_text css=&#8221;.vc_custom_1617113111725{margin-bottom: 0px !important;}&#8221;]The goal of our SAP Support Desk is to ensure the resolution of incidents, reported by our clients or their representatives, directly or through our network of solution partners. We do this by accomplishing the following:[\/vc_column_text][mk_custom_list]\n<ul>\n<li>Assist client and analyze all incident related information in detail<\/li>\n<li>If applicable, access the customer\u2019s system for analysis and reproduce the reported incident<\/li>\n<li>Suggest and assist the customer to apply a workaround or fix<\/li>\n<li>Determine the planned correction timelines and deliveries<\/li>\n<li>Involve our consulting or Client Care teams for solution optimization<\/li>\n<\/ul>\n[\/mk_custom_list][\/vc_column][\/vc_row][vc_row][vc_column][mk_padding_divider][\/vc_column][\/vc_row][vc_row][vc_column][mk_fancy_title font_family=&#8221;none&#8221;]\n<h2><strong>Need to Contact the Support Desk?<\/strong><\/h2>\n[\/mk_fancy_title][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/3&#8243;][mk_icon_box icon=&#8221;mk-icon-envelope-o&#8221; title=&#8221;E-mail&#8221; text_size=&#8221;34&#8243;]<a href=\"mailto:support@nwaretech.com\">support@nwaretech.com<\/a><\/p>\n<p>Send a detailed e-mail explaining the nature of the request or question to easily open a new ticket.[\/mk_icon_box][\/vc_column][vc_column width=&#8221;1\/3&#8243;][mk_icon_box icon=&#8221;mk-moon-phone-5&#8243; title=&#8221;Phone&#8221; text_size=&#8221;34&#8243;]1-800-270-9420 ext. 150<\/p>\n<p>Call our toll-free number. If all agents are busy, you can leave a message on the dedicated voicemail and a ticket will automatically be created.[\/mk_icon_box][\/vc_column][vc_column width=&#8221;1\/3&#8243;][mk_icon_box icon=&#8221;mk-li-web&#8221; title=&#8221;Web Portal&#8221; text_size=&#8221;34&#8243;]<a href=\"https:\/\/stg.nwaretech.com\/time\/\" target=\"_blank\" rel=\"noopener\">https:\/\/stg.nwaretech.com\/time\/<\/a><\/p>\n<p>Simply contact your Client Care representative to request your login credentials.[\/mk_icon_box][\/vc_column][\/vc_row][vc_row fullwidth=&#8221;true&#8221; fullwidth_content=&#8221;false&#8221; css=&#8221;.vc_custom_1617114956539{margin-bottom: -50px !important;padding-top: 45px !important;padding-bottom: 25px !important;background-color: #edaf23 !important;}&#8221;][vc_column width=&#8221;2\/3&#8243; css=&#8221;.vc_custom_1532698532225{margin-top: 15px !important;}&#8221;][vc_column_text css=&#8221;.vc_custom_1617114923460{margin-bottom: 0px !important;}&#8221;]\n<h3>Contact us today to find the perfect support plan for your business<\/h3>\n[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][mk_button dimension=&#8221;flat&#8221; corner_style=&#8221;rounded&#8221; size=&#8221;x-large&#8221; url=&#8221;\/contact-us\/&#8221; margin_right=&#8221;20&#8243; bg_color=&#8221;#081828&#8243; btn_hover_bg=&#8221;#ffffff&#8221; btn_hover_txt_color=&#8221;#081828&#8243;]CONTACT US[\/mk_button][\/vc_column][\/vc_row][vc_row][vc_column][mk_padding_divider][\/vc_column][\/vc_row]\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row fullwidth=&#8221;true&#8221; css=&#8221;.vc_custom_1532701016934{margin-top: -155px !important;}&#8221;][vc_column][mk_page_title_box section_height=&#8221;500&#8243; bg_image=&#8221;https:\/\/www.nwaretech.com\/wp-content\/uploads\/2018\/08\/nware_technologies_customer_support.jpg&#8221; bg_position=&#8221;center top&#8221; bg_stretch=&#8221;true&#8221; bg_effects=&#8221;parallax&#8221; underline=&#8221;false&#8221;][mk_divider style=&#8221;thin_solid&#8221; thickness=&#8221;3&#8243; margin_top=&#8221;0&#8243; margin_bottom=&#8221;0&#8243;][\/vc_column][\/vc_row][vc_row][vc_column][mk_padding_divider][\/vc_column][\/vc_row][vc_row][vc_column][mk_fancy_title font_family=&#8221;none&#8221;] SAP BUSINESS ONE SUPPORT PROGRAM [\/mk_fancy_title][vc_column_text css=&#8221;.vc_custom_1617110424530{margin-bottom: 0px !important;}&#8221;]After more than 25 years in business, N\u2019ware has collected valuable information and feedback on the necessities of a solid Support Program to protect and maximize your IT investment. Our [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":5215,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-5497","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Our Customer Support Team, Ready to Help- N&#039;ware Technologies<\/title>\n<meta name=\"description\" content=\"N&#039;ware Technologies is dedicated to any technical and software support to better service clients. 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