Guerlain Canada Streamlining a Distribution Center with SAP Business One

  • Company: Guerlain Canada
  • Location: Quebec, Canada​​
  • Industry: ​Manufacturing & Distributing Cosmetics
  • Products & Services: Fragrance & beauty products
  • Employees:​ 40
  • Need: ERP for distributors of cosmetics
  • Solution: SAP Business One

“The main advantage that I see dealing with N’ware is the dedicated resources our company has access to. We save a lot of time dealing with people who really know us well and understand quickly.”

Sébastien Bouard, Director of Operations, Guerlain Canada

Guerlain, one of the most prestigious cosmetics company, has a long tradition of high-end perfume craftsmanship. The French company was founded by Pierre François Guerlain in 1820 and, after five generations, the former family-owned business has joined the famous Moët Hennessy Louis Vuitton SE (LVMH), a luxury goods conglomerate headquartered in Paris, France. Guerlain Canada is the subsidiary company in charge of distributing the products to retailers across Canada.

Challenges and Opportunities

  • Support operations and ensure a high level of service to customers
  • Align inventory management with proper processes to provide accuracy
  • Implement a scalable business management software solution
  • Manage complexity across a broad range of products including samples and testers
  • Key customers requesting real time and accurate information on order status
  • Implement lot management & traceability for certain product families

Why SAP Business One & N’ware Technologies as an ERP Choice for Distributors of Cosmetics

  • N’ware Technologies provides training, updates and webinars to make sure that Guerlain always gets the most out of their software investment
  • N’ware Technologies helps Guerlain by being updated with the latest technologies and benefit from outstanding customer service they need to increase company growth, ensure customer satisfaction and support business development efforts
  • SAP Business One allows Guerlain to monitor its customers’ stocks to always be ready to ship the next order

Creating Value

  • Guerlain Canada is geared to expand further into the Canadian market, which has not reached its full potential yet
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