Client Care & Project Coordinator

✔️ PERMANENT – FULL TIME (40H/WEEK)

✔️ IRLAND

✔️ Flexible: Remote, Hybrid Possible Travel

The Client Care & Project coordinator role is to provide a value-added experience to N’ware’s customers and support the Practice by doing coordination and follow up.

Responsibilities Overview:

Client Care

• Determine client satisfaction (post Go-Live).
• Route -or where possible answer service tickets and customer inquiries.
• Provide advice and training to the users/customers in response to challenges raised by customers.
• Triage & assign service tickets to the relevant department & team members
• Collaborate with members of the Customer Service team and other departments to solve miscellaneous problems.
• Identify sales opportunities with our current customers.
• Small (license) orders administration
• Follow up on service tickets progress
• Identify new opportunities from Customer queries:

Project coordination

• Administration & follow up on Change Requests for customers
• Undertake the administration of smaller customer projects
• Ensure clients are updated on their smaller projects
• Customer Finance queries: overall account queries & detailed statement
• Finance: credit control follow up for the Practice
• Address Timesheet & invoice queries from Customers
• Coordination & follow up with our Tech support team on work assigned for our customers
• Coordination & follow up with our Development team on work assigned for our customers
• Customer queries: route consultancy questions to the relevant team members
• Undertakes additional tasks assigned by their supervisor as part of the role

Skills & Experience:

• Minimum of 2 years of relevant professional experience
• Experience in Client Care / Customer Support with a strong customer-centric mindset
• Experience in Project Coordination (PCO) and project management, including task tracking, follow-ups, and timeline management
• Ability to coordinate between clients, internal teams, and external stakeholders
• Strong organizational, prioritization, and time management skills
• Ability to handle multiple requests while maintaining a high level of service quality
• Knowledge of SAP Business One is a strong asset
• Experience in an ERP, IT, or professional services environment is an asset