GenSwiss: Simplifying Business Process to Boost Customer Satisfaction with SAP Business One

  • Company: Genevieve Swiss Industries
  • Location: Massachusetts, USA
  • Industry: ​Manufacturing Industrial equipment & components
  • Products & Services: High precision tools, accessories and parts for Swiss type machining
  • Employees:​ 18
  • Need: ERP for High Precision Tool Manufacturers
  • Solution: SAP Business One

“There are limitless opportunities with SAP, and we’ve been really impressed with the level of customization available. It supports our business, so we’re able to adapt constantly and grow sales year-on-year.”

Jennifer DiFranco, Controller, GenSwiss

Genevieve Swiss Industries, Inc. provides unique high precision tools & components that advance small parts manufacturing & Swiss type machining. The implementation of SAP Business One, led by N’ware, allowed GenSwiss to streamline complex processes, gain real-time visibility across its entire supply chain and optimize its inventory levels, reducing inventory discrepancies by 70%.

Challenges and Opportunities

  • QuickBooks could not support GenSwiss’ growing requirements and business volume
  • Customer satisfaction affected by unreliable stock levels due to a lack of warehouse traceability
  • Needed to simplify complex business processes and workflows, including price lists management by customer tier and user authorization to access data

Why N’ware & SAP Business One for High Precision Tool Manufacturers

  • SAP provides an intuitive interface as well as user-friendly functions such as the drag and drop feature
  • Robust and scalable, SAP Business One can support a growing number of users without performance issues
  • N’ware offers a unique approach to on-going usability improvement and process optimization

Creating Value

  • 70% reduction in inventory discrepancies and customer satisfaction improvement
  • 2 workdays saved in sending statements to customers electronically
  • Streamlined highly complex processes from purchasing, manufacturing, sales, multicurrency management, order fulfillment, inventory and shipping
  • Provided a single platform to manage and access accurate business information in real-time
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